PLEASE ALLOW TIME FOR LOADING
Monthly Class FAQs
I just joined up. Where is my class?
Why is this class a subscription?
**please note that there are no lock in subscriptions for this class
Our members are what enable me to be able to bring you a new class every month that I can design based on exactly what you want to learn. Our classes are jam packed with so many resources and because of this, they do take a lot of time to create. Being able to run this class as a subscription enables me to continue bringing you our wonderful classes month to month :) The best way to learn is to practice things that are out of comfort zone, so please join me in being excited for a fun and technique filled project every month to help grow your colouring! :)
What are the benefits of staying on as a member?
Our Monthly Classes can only be made possible due to our ongoing members. So, as a thank you for keeping our classes running, every month I create special freebies for you!
When is each class released?
Our classes are always released at 9pm AEST Brisbane, Australia time on the 15th of every month. Please note that there is no time limit to completing your class and no being behind :) So please take that pressure off to have the need to complete before the next release. Please note that we do have a cut off date of the 10th of the month for any cancellations as we prepare our next class mailout.
I'm a beginner - are these classes for me?
Anyone of any skill level is welcome to sign up and join the class with us. Out Monthly Classes compliment our Technique Classes in that our Technique Classes are big reference guides to help you really learn about particular topics, and our Monthly Classes get you learning and expanding on those techniques! Everything is always explained as simply as possible, right back to basic blending and lightsource, so you can feel confident learning. Don't forget there is also free one on one personal and private feedback with me anytime so you need so if something isn't working how you'd hoped, there is always help available for you.
Is there a time limit to completing my classes?
No! Your classes will never expire and you will be able to complete them whenever you like. However, if you do complete them in the month the class is completed you will be able to enter your colouring into a challenge to win some prizes!
Can I download my classes?
Absolutely! Both the video and step by step print tutorials will be fully downloadable for you so you can access forever. For more information on how to do this on any device, please view the TROUBLESHOOTING button in your class email.
What brands of markers and pencils are used?
(pencils) Polychromos, Prismacolor, Lyra Rembrandt, Derwent Colorsoft + Artist, Caran D'Ache Luminance, Spectrum Noir.
Can I share the classes?
Sorry, no. When you purchase a class you are purchasing an individual license to watch and download for your own personal use. Each class is specifically allocated to your account and your ip address will be logged to ensure no illegal downloading. Downloading to multiple devices is ok; please contact me at email@example.com if you have any concerns.
Will I receive feedback on my colouring?
Absolutely! When you purchase a class at Kit and Clowder you are not in this yourself - you are here to learn and I am right here with you to help along the way. I am available to help with personal, private feedback on your colouring any time you need via Messenger on Facebook, Skype, or email at firstname.lastname@example.org. Please note that if you choose to share your colouring in our facebook group, this is not counted for feedback and is more for encouragement and support. I always like to keep tutoring and feedback private between us so you don't have to discuss in front of other members.
Will I get to see each month's class before it's release?
No... it’s a surprise! :) I will always try my best to deliver a really exciting class packed full of new techniques for you with my favourite images so hopefully you will enjoy them each month :) The key to learning as fast as possible is challenging ourselves to try those techniques and images that we may not usually pick ourselves. This is what gets us out of our comfort zone, growing our colouring the fastest and most comprehensively. Because of this, I don't like to give out previews as I feel choosing your projects hinders your ability to learn holistically.
If I don't like the class or image, can I get a refund?
Sorry, no... but I promise even if the stamp isn’t your usual flair or if you are a bit scared or unmotivated by the design that if you give it a go you will learn something new which always enhances us as colourists :) With our Monthly Colouring Classes, the actual image and colours used are just a means to learning techniques. When we start deciding to pick and choose what to learn based on looks only we lose our ability to really challenge ourselves and grow fully with our colouring ❤️Take control of your learning and make the most of your opportunities to help you grow by customising your lessons to suit you. If you would like help with this, our classes all come with free private tutoring so reach out anytime at all.
Do I get the stamp with the class?
Kit and Clowder supports all different stamp artists. Instead of adding on the price of the stamp to your class price, I ask all class members to purchase their stamps directly from the artist themselves for transparency and to support the artist for their work. Every month you will always receive a minimum 50% off voucher to use on the stamps, so they will only ever amount to approx. $1-$3 extra on your class price, dependent on the company.
Do I have to be good on a computer to do an online class?
The class will be delivered just like a newsletter email... very easy to navigate and everything clearly signed. You don’t have to be a computer whizz to use this class! But if you get stuck please email email@example.com any time for help with technology aspects and we can arrange a chat or video chat to go through every aspect to help you feel confident.
Cancelling my classes
If for some reason you would like to cancel your subscription you can do so at any time, unless you have purchased a year in full which is non-refundable.
To cancel your subscription please follow the directions via Paypal below (or contact me if you have used your credit card):
1. Log in to your PayPal account.
2. Click Profile near the top of the page. (some versions of paypal require you to click the Gear icon first and then select Profile)
3. Click Payments
4. Click Manage Automatic Payments
5. Click the name of the subscription you wish to cancel.
6. Click Cancel.
If you don’t have a PayPal account, you should contact the merchant directly to cancel the agreement. Please note that after cancelling a payment, subscription or automatic billing agreement, you are still required to pay the seller for the goods or services you have received up until the cancellation is processed.
If you have any further questions please don’t hesitate to contact Alyce at firstname.lastname@example.org
I don't have Paypal - can I make payment via credit card?
Absolutely! Kit and Clowder has a safe and secure invoicing method that can be used for credit card payments. Please contact Alyce directly here at email@example.com for help in setting this up.
I don't understand my PayPal invoice/payment page
Our class prices are all listed in Australian dollars, however PayPal will automatically convert this to your local currency upon payment. When you purchase, you will be purchasing the pictured class on the sign up page.